Have you heard of or encountered counterfeit products in your respective markets?

The pursuit of specialty lubricants at the lowest possible price has inadvertently paved the way for counterfeiters to permeate supply chains and digital platforms with their counterfeit lubricants, causing major global concern. The growth of counterfeit lubricants is becoming a significant issue specifically in the Southeast Asia market. Counterfeiters often use the original packaging and substitute all or part of the contents with a substandard product. The package is then resealed with a new cap using a tamper-proof band or a security ring.

Counterfeit products put risks on your production.

Lubricants play a vital role in the operation, efficiency, and productivity of machinery. These specialty lubricants are developed and manufactured to meet specific requirements of machine designs to function properly and provide its intended features and benefits. They also support in maintaining a high degree of operational safety and efficiency, saves energy, protects resources and important company assets. Using genuine specialty lubricants manufactured in accordance with the published specifications reduces safety risk of the end-users and the risk of unexpected malfunctions or downtime of the machines. Using counterfeit lubricants can potentially have damaging effects on machines, causing severe damage to the operations and management efforts, thereby resulting in financial risks.

 

An authentic account of a customer in Vietnam encountering counterfeit products.

One of our customers purchased ISOFLEX NBU 15 from a local trading company in Vietnam. This grease is used in their high-speed drilling machines. This counterfeit grease has unfortunately dried up very fast and has caused a blockage in the bearings. They had to do unscheduled maintenance causing unexpected downtime with a lot of time wasted and this eventually affected their production output. With quick thinking, this customer resorted to checking with the local trading company to clarify the source of the product and unfortunately, they were given a fake Certificate of Origin (CO) document. The document was verified by our Klüber colleague based in Vietnam and found the QA staff named in the document does not exists in Klüber worldwide and the document was not issued by Klüber. This local trading company is not Klüber’s authorized distributor. This customer realized the consequences and now buys directly from Klüber Lubrication.

 

Buy only genuine products from Klüber Lubrication

We at Klüber Lubrication assume full responsibility for the supply of all our products and services offered. We are dedicated to maintaining product integrity by developing products which are safe and in compliance with all regulatory requirements, as well as managing and protecting our brand reputation. We assure you that all products purchased either directly from Klüber Lubrication or via our authorized distributors, are genuine and manufactured in accordance with our published specifications. We take these growing issues very seriously and have worked closely with our legal experts to tackle the issue tactfully. One of the available counter measures is the development of an online tool to allow product authenticity verification and easy retrieval of product information anywhere, anytime.

All relevant information on the product is available on the spot – a service offered by Klüber Lubrication in the form of the MyKlüber App. The app is free of charge and available worldwide via a progressive web app. The app can be downloaded here: https://app.klueber.com

To ensure you are buying genuine products from Klüber Lubrication, we strongly recommend purchasing only from our authorized distributors. If you suspect the authenticity of the products or the reliability of the seller, please contact us at: sales@sg.klueber.com

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    Klüber Lubrication South East Asia Pte Ltd

    25 International Business Park
    #04-25/26 German Centre
    Singapore 609916

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